What You Can’t See Can Cost You

Gregg Farris with Bassett was phenomenal! Kind, courteous, professional, and handled the job with care. Highly recommend going with Gregg for any plumbing needs, as his years of knowledge are extremely capable in any circumstance! Would recommend Gregg any day! 100/10 service! Thank you Gregg! :)

Thomas was professional and went a step above. Did a great job to show me everything that I had to keep an eye on and cleaned up like he wasn’t never there. Price wise I’m on their membership program we bought with our new system. They’ve been good so far and it’s been a few yrs now.

We had a great experience working with Jon from Bassett Services. He helped get our service scheduled as quickly as possible and made sure we were placed in the first available appointment. When Jon came out, he took the time to answer all of our questions and thoroughly explain everything that was being done. He was professional, knowledgeable, and easy to work with throughout the entire process. What we appreciated most was his communication—he kept us informed, followed through on what he said he would do, and made sure everything was working properly before leaving. It’s clear that Jon takes pride in his work and genuinely cares about his customers. Thank you, Jon, for providing excellent service and making the entire experience smooth and stress-free. We highly recommend Jon M, Ryan R, Kyler T and Bassett Services.

Showed up on time. Respectful, kind, and efficient. I’m sure my husband could have replaced the capacitor but for the price and convenience we were happy to spend our money here. They installed our furnace last year and we have always happy with CJS.

We had an issue with our sump pump going off, even though there wasn’t any water problem, and it turned out the entire unit needed to be replaced. We called Bassett that morning, and they were able to offer same-day service, which we really appreciated. Throughout the day, I received texts and calls keeping me updated that they were still coming, even as other jobs ran longer. I didn’t mind the delay at all—it was clear they were doing their best to fit us in. Josh arrived later in the day and spent a few hours replacing the sump pump. He explained everything clearly and was both informative and understanding throughout the process. He also took the time to look at another issue, took photos and measurements, and said he would follow up after speaking with his boss. What really stood out was his professionalism and attitude. Even after 6 p.m., when he mentioned he still had two more stops to go, he never once rushed or made us feel like just another job. He made us feel like a priority, and that meant a lot. We’re very grateful for the service and would absolutely recommend Bassett, and especially Josh, to others.

We got estimates for a new water softener. I hadn't compared prices anywhere else. After receiving your estimate I called another service. To install and replace it was 5 and 6000 dollars less. Wow what a difference. We are going with the other service. Dale was great. He was very helpful. And so nice. The gal on the phone was also nice. Overall great experience. It just a money thing. Thank you so much Have a nice spring, Michelle

Repair made to our condensation line which was leaking into our crawl space. Thank you for making the repair! We appreciate everything done today by Scott! He was very professional, courteous and knew exactly what was needed!