WHY CHOOSE BASSETT SERVICES
Our Promise to Every Homeowner
Today’s heating/cooling systems are more efficient and use more sophisticated digital controllers for their operations. Proper installation and maintenance is important and having the right technicians and service people to ensure proper operations is critical. Bassett Services has a special process for selecting individuals who can perform the technical functions that are required to service the equipment we sell and, most importantly, interface with our customers on a very professional level!
Nearly 50 years OF HAPPY CUSTOMERS
RESPECTFUL FAMILY-FRIENDLY SERVICE
CONVENIENT PAYMENT OPTIONS
105% SATISFACTION GUARANTEE*
OUR GUARANTEES
Bassett Is Always By Your Side! Zero Exceptions.
Peace of Mind Guarantee
All technicians in your home receive extensive, ongoing, professional education. Every technician has had an extensive background check performed and are randomly drug tested for your safety.
Complete Comfort Guarantee
If your new system fails to keep you comfortable for the first year after installation, we will make unlimited attempts to resolve the issue. If we can not maintain temperature at the thermostat as dictated by the manufacturer design specifications, based on location, we will replace the system at no charge.
*Continuous membership required.
No Surprises Guarantee
We offer no surprise pricing, which means the quote you get up front is the price you’ll be paying. You can rest easy knowing there are no hidden fees or shocking numbers at the end of the job. Should additional work be required to meet the scope of work originally agreed upon, we will take that cost.
Property Protection Guarantee
Damaged property will be repaired, replaced, or compensated for your satisfaction. Floor Savers and Hall Runners will be used on all work and traffic areas. We carry up-to-date liability and Workers’ Compensation policies for your peace of mind.
Zero Worries Guarantee
If the system/equipment we installed fails to heat or cool during the first year, within 48 hours we will diagnose the issue. Then we will fix it for free, including parts and labor. If for some reason we are unable to, we will show up with a check for $1,001 just for your discomfort and inconvenience.
Utility Savings Guarantee
You will save a minimum of 30% on your heating and cooling cost, or we will double-the-difference of your savings not realized during the first year.
*Valid on Deluxe or higher complete systems only.
Installation Date Guarantee
Our team will arrive and begin installation of your full system on the day we promise, or we will give you $1,001 for the inconvenience.
No Lemon Guarantee
If the compressor in your air conditioner fails in the first 5 years, the company will install a complete and new condensing unit. If the heat exchanger in your furnace fails in the first 10 years, we will install a new furnace.
*Continuous membership required.
Investment Guarantee
We guarantee that the system we have installed will perform as designed. If it does not, we will make unlimited attempts to resolve the issue. If we are unable to make the system perform as stated, we will remove the system and return your investment.
*Membership required. **Through 10-year warranty period.
Integrity Guarantee
If we diagnose your heat exchanger as having failed, making it unsafe to operate, and upon further inspection it is determined to be an incorrect diagnosis, a new furnace will be provided at no cost.
**Identified heat exchanger failure must be inspected on-site by Installation Manager and Homeowner upon removal of furnace OR… **If a second opinion is desired by the Homeowner from a competing company, a representative from our team must be present for the second opinion.
Apples-to-Apples Guarantee
The Apples-to-Apples Guarantee is our promise to you that you cannot find a cheaper competitor who has the same equipment, guarantees, warranties and installation procedures. We guarantee that if you find an apples-to-apples system replacement for less than the price we charged, we will match the price and give you a check for $2,001 just for your discomfort and inconvenience.
Our Money-Back Guarantee
If our work doesn’t meet your expectations: no runaround, no excuses. We’ll make it right. That’s the promise behind every service call, every installation, and every technician who enters your home.
Backed by nearly 50 years of happy customers across Indiana and Ohio.
BASSETT WATCHDOG HOME COVERAGE CLUB
Unlock Extra Savings and Priority Care
Watchdog Home Coverage Club members get priority service scheduling with no dispatch fees, a free annual full HVAC service health check (includes furnace & AC inspection), free plumbing and electrical maintenance & safety inspections, 20% off HVAC repairs, 10% off plumbing and electrical repairs & installs, and a $120 annual loyalty credit for new systems & generators (up to $1,200), all for $14.95 a month (same address only).
CUSTOMER REVIEWS
Homeowners Back Our Guarantees
Michele Franklin
3 months agoI had Tommy Webber come out today to do the spring check up on My AC unit, He was very thorough explained a lot of different things. He was very Professional and polite.
Paul
3 months agoThomas was professional and went a step above. Did a great job to show me everything that I had to keep an eye on and cleaned up like he wasn’t never there. Price wise I’m on their membership program we bought with our new system. They’ve been good so far and it’s been a few yrs now.
Michelle Mullins
4 months agoShowed up on time. Respectful, kind, and efficient. I’m sure my husband could have replaced the capacitor but for the price and convenience we were happy to spend our money here. They installed our furnace last year and we have always happy with CJS.
Richard Wirey
5 months agoTyler came in explained in detail what was about to take place and what I needed. Fixed and arranged it for me to pay with ease. The whole task was simple and fast. I would recommend your services with your company anytime to anyone! Thank you so much for helping us!
A Wal
5 months agoWe had an issue with our sump pump going off, even though there wasn’t any water problem, and it turned out the entire unit needed to be replaced. We called Bassett that morning, and they were able to offer same-day service, which we really appreciated. Throughout the day, I received texts and calls keeping me updated that they were still coming, even as other jobs ran longer. I didn’t mind the delay at all—it was clear they were doing their best to fit us in. Josh arrived later in the day and spent a few hours replacing the sump pump. He explained everything clearly and was both informative and understanding throughout the process. He also took the time to look at another issue, took photos and measurements, and said he would follow up after speaking with his boss. What really stood out was his professionalism and attitude. Even after 6 p.m., when he mentioned he still had two more stops to go, he never once rushed or made us feel like just another job. He made us feel like a priority, and that meant a lot. We’re very grateful for the service and would absolutely recommend Bassett, and especially Josh, to others.
Michelle McElwee
7 months agoWe got estimates for a new water softener. I hadn't compared prices anywhere else. After receiving your estimate I called another service. To install and replace it was 5 and 6000 dollars less. Wow what a difference. We are going with the other service. Dale was great. He was very helpful. And so nice. The gal on the phone was also nice. Overall great experience. It just a money thing. Thank you so much Have a nice spring, Michelle
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PROUDLY SERVING INDIANA & OHIO
Bassett Services Locations in Indiana and Ohio
Bassett Services serves communities throughout central Indiana and central Ohio, including Hamilton, Hendricks, Putnam, Johnson, Delaware, and Licking Counties, and the Indianapolis and Columbus metro areas.
Always by your side. Since 1978.