In the Hendricks, Morgan, Putnam and western Marion Counties, Bassett Services, Inc. is well known for providing exceptional furnace repair, installation, and service. The people we send out to serve you are also top notch, something you'll see in their reviews below. Everyone you deal with at our company has the goal of making sure your experience with us will be so good you'll call us every time you need help. You can feel confident working with Bassett Services, Inc. because we stand behind our work and comply with all local codes. This is why, as you can see by the map and reviews below, we are rated so highly for Furnace and Air Conditioning Repair in Martinsville, IN in Plainfield IN. Call us today at (317) 839-5877!
Professional and courteous
Very informing, should it be on what they are working on, what they are about to work on, or if you have an issue and what the complexity would be. Scheduling and callbacks, you are never lost in a shuffle, very pleasant and work with you. Thank You for caring, I appreciate the service and hospitality.
Micheal was thorough and professional. Work was done in a timely manner.
Nathan does a good job of explaining what he's doing and what the condition is of my equipment. He doesn't rush and is careful of his surroundings.
very good visit he was very respectful and had his mask on. he cleaned everything up before leaving and set our units back the way they were
We are very appreciative of the service we received the very next day after our call... our issue was a very complicated one and our technician was diligent and fixed the problem that had been unresolved for 3 days!
Josh was friendly and professional and honest. Appreciated he did not try to up sell. Very good experience.
Bassett service team does a great job. They let you know they are on their way, they notify you if they are going to be late. They do not waste your time!
Excellent and courteous service.
Called Basset to replace my leaking water heater, which was connected to my home's geothermal heat pump. They quoted me a price of $1582 over the phone to replace the water heater and connect it to the heat pump as well. On the day of the appointment, I shut off power to the water heater, disconnected the wiring, and shut off the water to the house. After the technicians arrived (one on time and one almost an hour late), they brought a new water heater, but no connections for the heat pump. They did not want to reuse the existing connections. In addition, they found that the water pump inside the geothermal (which circulates water through the water heater to save energy), had failed (which I had originally informed them over the phone). As a result, I told them to just install the water heater with no connection to the heat pump for now. Final bill - $1582! I disputed this price because: they used no parts to connect the water heater to the heat pump they spent no time connecting the water heater to the heat pump they did not test the heat pump/water heater operation a new water heater of the same brand and type is only about $350 retail Basset lowered the bill to $1363, which wasn't much in my opinion. I have a service contract with Basset, which is supposed to get me a discount, but I basically paid $1000 to install a 50 gallon water heater. I let the technicians now I was not happy with that price and would not be hiring Basset again. The technicians did a nice job and I know they don't set the prices, but Basset's prices are just too high for this type of job. Their heat pump maintenance fees are pretty reasonable, though...
Response from Bassett Services Inc:
WE DO APOLIGIZE THE TECHNICAN WAS 30 MINUTES LATE. OUR PRICE WAS QUOTED OVER THE PHONE TO REPLACE THE WATER HEATER AND RECONNECT TO YOUR GEOTHERMAL SYSTEM. WE WERE GIVEN YOUR APPROVAL DAYS BEFORE THE WORK WAS SCHEDULED AND PER OUR CONVERSATION THE DESUPERHEATER PUMP HAD BEEN UNHOOKED FOR REASONS UNKNOWN AND MAY BE POSSIBLE BAD. OUR PRICE QUOTED DID NOT INCLUDE ANY ADDITIONAL MATERIAL TO RECONNECT, BUT DID INCLUDE THE 2 TECHNICANS NEEDED TO REMOVE THE LARGE 80 GALLON WATER HEATER FROM THE BASEMENT AND INSTALL THE NEW ONE INCLUDING TROUBLESHOOTING THE EXISTING DESUPERHEATER PUMP. WE DID INCLUDE ADDITIONAL DISCOUNTS TO COMPENSATE FOR BEING LATE AND TO TRY TO MAKE YOU HAPPY AS WELL REPLACE YOUR HUMIDIFER SHUT OFF FOR NO CHARGE. IF YOU WOULD LIKE TO DISCUSS FURTHER PLEASE CALL US AT 317-839-5877
Nathan comes in and does his job quickly and efficiently. Points out any issues and explains them so I can understand !
Excellent quality service. On time, great communication and explanation.
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