In the Hendricks, Morgan, Putnam and western Marion Counties, Bassett Services, Inc. is well known for providing exceptional furnace repair, installation, and service. The people we send out to serve you are also top notch, something you'll see in their reviews below. Everyone you deal with at our company has the goal of making sure your experience with us will be so good you'll call us every time you need help. You can feel confident working with Bassett Services, Inc. because we stand behind our work and comply with all local codes. This is why, as you can see by the map and reviews below, we are rated so highly for Furnace and Air Conditioning Repair in Avon, IN in Plainfield IN. Call us today at (317) 839-5877!
Have done business with Bassett for years; never disappoint.
Very knowledgeable. Took his time and explained everything he did.
The absolutely best service call I have ever had ever!
As always I was pleased with your service and the person who came to my house. He was very nice and professional and seemed to do a very thorough job.
Did a great job...
I wouldn't call Bassett out again. I called for service because I installed a google nest thermostat and our air conditioning was making a new noise after the installation. I was very clear when I made the appointment what the problem was. I requested while the technician was here, he or she could also go ahead and "tune up" our furnace and air conditioner since it had been over a year. The techs were at our home over 4 hours and found multiple issues costing $786. Unfortunately, they did not know anything about the google nest thermostat and had to call their supervisor who said it was the humidity setting on the thermostat because he had one and that's what it did so they changed the humidity setting. Unfortunately, after they left, the air conditioner did the same thing as before. I called back and spoke to Melissa who informed me they have two separate departments, Tech and Maintenance and they sent out maintenance as if it was my fault. The sent out a "technician" the next day. Honestly, he came in with a bit of an attitude. But, he did in fact check the actual thermostat and there was a wire loose that was causing the problem. He said when he called the technician who was out the day before she said she didn't even take the thermostat off the wall to look.
Response from Bassett Services Inc:
We appreciate the feedback and hate to hear you were unsatisfied. Our Maintenance technicians are trained to handle minor repairs when the systems are operating. Looks like we were scheduled to clean both the heating and cooling side of the system and look at the noise issue. We also located additional repairs that were needed and per your approval we took care of those as well. Our technician was confident your noise issue was taken care of once we were complete and apologize we had to return to recheck it.
Patrick was very professional and thorough and would like for him to perform my next service
Brandon was very efficient and explained what needed to be done to fix the leak.
Knowledgeable and courteous service techs Prompt service Honest opinions Worthwhile advise
Ray was very beneficial and informative, I enjoyed the experience but concerned over pricing , I also have a major company that supplies all of the 2000 Lowe’s hardware stores nationwide , it’s sometimes hard for me to get home early as it was today , FYI
Russ was great. Timely knowledgeable service. Very professional.
Excellent service He knew exactly what he was doing. He was very nice and very kind
He explained the problem very well I thought he was very efficient and got things done quickly.
We had to wash outside windows from the water spray while cleaning the air-conditioner. We were very disappointed that she didn't address what happened. Apologies go a long way. Thoughtlessness because you are on the cell phone and not respecting our property or your work is short sighted.
Tyler did the service for my AC system. He was very courteous and neat.
Ptu on trane
Ah tune up
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Heating Tuneup on Lennox
Performed precision heating tuneup
Heating tune up on trane
Heating Tuneup on American Standard