FAQ

Below are listed many of the frequently asked questions we receive on a daily basis. Look through this list as it may answer one or more of the questions you may have regarding your Heating and Air Conditioning System and some troubleshooting tips, as well as answers about our operation, service capabilities and maintenance programs.

Heating and Air Conditioning Systems
Bassett Services Operation and Company Profile
Equipment Tune-Ups, Service and Energy Saving Agreements (ESAs)
Troubleshooting Your Heating/Cooling System and Accessories
Thermostats, CO Monitors, Humidifiers

Heating and Air Conditioning Systems

What systems do you service and install?

We service all makes and models of heating and cooling equipment up to five-ton capacity for the residential market and up to 10-ton capacity for the commercial market.

We install primarily Trane heating, cooling and heat pump systems. We also install Mitsubishi ductless split systems, Water Furnace Geothermal systems, and Thermo Pride oil burning systems.

Do you install variable speed heating and cooling systems?

Yes. Trane offers a complete line of variable speed A/C, heat pump and air handler units.

What is the advantage of using a heat pump?

The newer variable speed Trane heat pump systems not only work like an air conditioner but they also extract heat from the air and can be used to heat your home and only use your furnace as a back up if the outside air temperature is below around 38 degrees F. This means you are using much less natural gas or propane to heat your home. In most cases you will save over 40% in heating costs compared to a standard gas furnace system.

What is the average price for a new heating/cooling system?

Prices vary with the equipment selected, but on average the installed price for a complete system will range from $3,800 for a 1.5-ton system to over $10,000 for a five-ton system.

How long will it take to install a system once we make our selection?

Depending upon the season, the system you purchase and our schedule, we can often install your system the next day. In almost all cases, we can install the new equipment within a week of signing the contract.

Bassett Services Operation and Company Profile

How long has Bassett Services been in business?

Bassett Services has been in operation since 1978. Bassett Services is a second generation family company.

What areas do you service?

We service Hendricks, Morgan, Putnam, Hamilton, Johnson and parts of Marion county.

Do you service all the equipment you sell?

Yes. We have service technicians who are trained to work on all the equipment we sell and install.

What systems do you service?

We service all makes and models of heating and cooling systems and heat pump systems. We also service most brands of Geothermal Systems.

Equipment Tune-Ups, Service and Energy Saving Agreements (ESA's)

What do you charge for a service call?

There is a standard charge for a service technician to inspect your heating/cooling system. There are additional charges for replacement parts if this is required to get the equipment back in operation.

Do you offer a maintenance program?

Yes. We have developed our Residential Energy Savings Agreement or ESA. This states that we will contract with you to provide an extensive tune-up on your Heating and Air Conditioning System two times per year. Once in the spring and once in the fall. This agreement provides for a 15% discount on all repairs and parts and makes you a priority customer. That means you get service as soon as possible with no overtime charges. The ESA agreement is $270.00 for three tune-ups the first year and then $180.00 for the renewal for the following year.

Do you offer senior citizens discounts?

No. However, if you sign up for the ESA service agreement, you do get 15 % discount on all repairs.

How do your service charges compare with other heating/cooling contractors?

Our service charges are in line with the majority of other heating/cooling contractors. However, in most cases Bassett Services performs a more complete and comprehensive inspection and cleaning of your heating and cooling system than other companies. Our individual tune-up price is $99.95.

Troubleshooting Your Heating/Cooling System and Accessories

I turned the air conditioner on for the first time and the condensing unit will not run. What should I do?

First, check to make sure the breaker for the air conditioner in your power panel is in the on position. Second, if there is a disconnect box to the outside condenser unit, turn it on. If after turning these on the A/C still will not run, call us.

There is a lot of moisture and humidity in the house even though I am running the air conditioning unit. Why is that?

It could be a couple of things. First, check the air filter in your system. Make sure it is not plugged or very dirty. A plugged or extremely dirty air filter can significantly restrict the air flow through your air handler and reduce the efficiency of the air conditioning unit. Second, it is possible that there is a leak in the outside compressor Freon line or that the Freon charge is low. In either case, the A/C unit will not cool the coil and not remove the moisture from the air. Get the unit serviced as soon as possible.

The air conditioner is running but the house will not cool down. I keep lowering the thermostat temperature but nothing happens. What should I do?

First, check to make sure your furnace filter is not plugged or very dirty. A plugged filter could severely restrict air flow and reduce capacity of the air handler. If this is not the problem, then you may have lost some Freon in the compressor or there is a leak in the Freon line. Get the unit serviced. Call us.

There is water on some of my windows during the summer even though I am running my air conditioning. What causes this?

The structural design of the home, the layout of the ductwork and returns and supplies, and the tightness of the home are all variables that may be part of this problem. Usually the best solution is to have a contractor check the air conditioning system or consider using a whole-house dehumidifier unit. The newer, tighter homes do not breathe as well as the older homes and tend to hold in moisture longer. Also, make sure the air conditioning system has been serviced. Call us.

I have one of those new digital programmable thermostats. Can you tell me how to program it?

Unlike the older dial style thermostats, the newer digital thermostats allow you to control temperature settings for any day of the week and for any time of the day. Read through the manual that came with the thermostat. If you don’t have the manual, you may want to go online and see if the company that makes the thermostat has instructions you can download. If it is one that we installed, call us or go to our main menu and you can find a link to that company (usually Trane Thermostats).

Thermostats, CO Monitors, Humidifiers

How do I set my digital thermostat?

Unlike the older dial style thermostats, the newer digital thermostats allow you to set the temperature for any time of the day and any day of the week. You should read through the manual that came with the thermostat. This will provide you with step- by- step instructions on the use and function of the digital thermostat. If it is a Trane thermostat, or we installed it for you and you are not able to program the unit, call us.

I have one of your CO monitors in my house. How often do I change the battery?

The CO monitor has a built-in low battery signal. If the monitor beeps once every 60 seconds, this means the battery is running low and needs to be changed. Removing the screws from the back of the monitor will expose the battery compartment. Replace with same style battery. If we service your Heating and Air Conditioning System equipment, our tune-up technicians can check the monitor and replace the battery for you.

Where should I place the CO monitor and how many do I need?

You should have one CO monitor for each level of your home and especially locations near to any fuel-burning appliance, fireplace or attached garage. The monitor should be set no higher than six feet above the floor.

How often should I replace my humidifier pad?

It is essential that you replace the humidifier pad at least once a year even if you only run the humidifier part of the year.

Should I leave my humidifier turned on all the time?

It is not necessary to have the humidifier on in the summer months. You should turn it off. However, remember to turn it back on before the heating season begins.