Testimonials
Michael Head
“I just wanted to let you know how much I appreciate the quality and professionalism of the work you provided for the replacement of my water furnace. Todd and the rest of your staff conducted themselves in a very professional manner and provided top quality results. Toda and your staff exceeded my expectations by returning a later time to ensure the connection of auxiliary duct blowers and the repair to the crushed duct was properly done rather than doing minimum required or coming up with an excuse of not being able to finish the work.
“Thanks again and please feel free to use me as a reference as required.”
Lowell Jackson
As a 10 year resident of Avon, Lowell Jackson had seen the Bassett Services trucks frequently. Last summer when Lowell's air conditioner finally quit working, after several years of making due, Lowell decided to replace both the furnace and air conditioner. Lowell remembered the Bassett Services truck he had recently seen and decided to call.
Stan Bassett met with Lowell and gave recommendations based on his needs. Before making his decision, Lowell looked up the products online. He decided to go ahead and call Bassett to move forward with the process. Stan Bassett suggested the 19 Seer Heat Pump with Variable Speed Air Handler for the Jackson home.
“We have a large split level home and have always had problems with the heat or air being evenly distributed,” says Lowell, “but with this new system, all the rooms in our home are comfortable.”
The Jackson's also decided to purchase the Clean Effects Air Cleaner.
“We had heard a lot of good things about these sytems,” remarked Lowell.
With the new sytem in place, the Jackson's are experiencing a significant reduction in their electric bills.
“Being in customer service myself, I feel that the Bassett Services technicians treated me with the type of service I would provide on my own customers. If I had to give a brief overview of my experience with Bassett, I would say I received reliable, professional service from a technician that was knowledgeable about the product,” exclaimed Lowell.
Diane and Guy Brouillard
Diane and Guy Brouillard had recently moved into their home when the air conditioning unit went out. Having a home warranty on the house, they thought it would be fixed promptly. After two different companies had serviced the unit and could not diagnose the problem, Diane realized they needed to seek other alternatives. Diane remembered that several of their friends and neighbors had highly recommended Bassett Services, so she decided to call.
The Bassett Service technician diagnosed the problem right away and that same afternoon Jeff Bassett came to their home and discussed the different options offered. Guy and Diane decided on the High Efficiency Trane Gas Furnace and Air Conditioning Unit. With Diane's allergies, they also purchased the Trane CleanEffects Filtration System. Because of the extreme heat, Bassett was quite busy on service calls. Still, Jeff Bassett assured the Brouillards he would send a technician prompty.
“The two technicians showed up when they said they would and worked late into the evening so we could have a cool home to sleep in,” said Diane. “I was so impressed by the follow-up calls we received after the installation. They really seem to care about their customers and with the CleanEffects System, I have noticed a huge difference in my allergies this fall!”
Diane also mentioned that they had noticed a drop in their heating and cooling bills over the past several months.
“It doesn't seem to kick on and off as much as it used to. Bassett Services came highly recommended and now I know why,” exclaimed Diane.
Don and Kathy Hool
Don and Kathy Hool have lived in their current residence for 10 years. Not willing to go through another cold winter with their inefficient 18 year old Gashvac system, Don decided to replace it. After several phone calls and two estimates that were unacceptable, Don called Bassett Services.
“I was given an economical price on top end equipment and I was also given a comprehensive analysis in writing on what I would be buying,” said Don.
Don chose the Variable Speed Gas Furnace. With cathedral ceilings in his home, Don was concerned that the unit that he purchased was not large enough to heat his home properly. After speaking with the Bassett Service technician, Don received a guarantee in writing that the equipment was correct for his home.
“The installers were top shelf. They knew what to do and did it with speed and efficiency,” reports Don. “The removal and clean up after installation were excellent,” exclaimed Don.
Don and Kathy are very pleased with the no pressure sales as well as the excellent service they received from Bassett Services and would recommend Bassett to anyone looking for an efficient, cost effective HVAC system.
